Ever wondered about Yahoo's abuse desk literacy

No Spam

2005-08-14 21:08:45 UTC

Hi All

In case anybody ever wondered about Yahoo's help desk, the following
correspondence speaks for itself.

I have put the correspondence, starting with a spam with only the
relevant parts, and how the attempt at ??communcicating?? with Yahoo's
abuse desk proceeded.

No wonder spammers have found a haven at Yahoo, registering their
domains with Yahoo addresses.

Illiteracy at Yahoo "Ru!zez z00Pr eme"

Cheers all

Anty Spam
-------------- SPAM --------------
Return-Path: <***@yahoo.com>
X-Sieve: Server Sieve 2.2
Envelope-to: X
Sat, 30 Jul 2005 20:03:03 +0200 (CEST)
Received: from pcp09010130pcs.watrfd01.mi.comcast.net
(pcp09010130pcs.watrfd01.mi.comcast.net [69.244.140.167])
by X with SMTP id X;
Sat, 30 Jul 2005 20:02:47 +0200 (CEST)
X-ME-UUID: X
Received: from [247.108.112.32] (helo=..dearriba.com)
by smtp2.cistron.nl with esmtp ( 3.35 #1 ())
id 272LFL-0008PT-53
Message-ID: <X>
Sender: freeradius-devel-***@yahoo.com
X-Mailman-Version: 2.0.1
Date: Sat, 30 Jul 2005 23:52:19 +0500
From: "Dusty Cox" <***@yahoo.com>
To: X
Subject: Harder, Last Longer E-Rections MGJ4

....snip.....

http://commodious.net/spur/?ronn

o-ut of mai-lling lisst:
http://commodious.net/rm.php?ronn

....snip......

-----------Message to Yahoo ---------------

Dear abuse team

Mail user ***@yahoo.com refers:

Below spam not only using fake Yahoo! headers, but pointing to a
spam domain, commodious.net, belonging to one of your users,
***@yahoo.com. As such also commercial usage of Yahoo! email
addres in violation of your AUP.

Domain Name : commodious.net

::Registrant::
Name : Miles Smith
Email : ***@yahoo.com
Address : 110 east Tugalo St,
Zipcode : 30577
Nation : GE
Tel : +995-706-821-0632
Fax :

Please terminate for spamming and commercial use.

Thank you

X
--------1st Reply from Yahoo - wrong button 1 -----------------
Message Received: Jul 30 2005, 11:45 PM
From: "Yahoo!Mail" <mail-***@cc.yahoo-inc.com>
To: X
Cc:
Subject: RE: FW: Harder, Last Longer E-Rections MGJ4
(KMM20530835V60478L0KM)

Hello,

Thank you for contacting Yahoo! Customer Care.

Thank you for contacting Yahoo! Mail Investigations regarding the
unsolicited email message you have received.

After careful evaluation, we have determined that this email message
did
not originate from the Yahoo! Mail system. The "yahoo.com" address
associated with the email does not exist. It appears the true sender of

this message forged the header information to give the impression that
it came from Yahoo! Mail.

Forging the Yahoo! domain is a violation of our Terms of Service (TOS)
and appropriate action will be taken against any accounts engaging in
such acts. Forgery is an industry-wide issue and Yahoo! has committed
itself to work in collaboration with other companies to combat this and

other types of spam.

Thank you again for contacting Yahoo! Customer Care.

Regards,

Yahoo! Customer Care
------------- Response to Yahoo -----------------------------
Hi

?????
"After careful evaluation, we have determined that this email message
did
not originate from the Yahoo!" ????
I think you must have misread.

I myself am saying in my orginal mail the headers are fake and this mail
did not orginate from you. Please reread mail!

However, I am also pointing out to you that the perpetrator had in fact
used your own services to:
create an email address - ***@yahoo.com,
which in turn was used to register a domain,
which in turn is now being used as his spam target domain, and
sending mail using fake Yahoo! addresses.

commodious.net is the spam target. This belongs to ***@yahoo.com
as per registered whois included.

As such ***@yahoo.com is using this address for commercial usage,
not direct spamming, but the first phase in the spam chain, domain
registrations and as such is abuse.

Please refer to your own AUP on this issue. Commercial usageis clearly
covered! In fact this spammer is registering many domains with the
address ***@yahoo.com!

If you do not understand this mail, please refer to your supervisor.

--------------------------------------------------------------------
I suspect they must have hit the "Respond to Yahoo! Mailbox button" by
accident????
========================================
Message Received: Aug 02 2005, 04:20 AM
From: "Yahoo!Mail" <mail-***@cc.yahoo-inc.com>
To: X
Cc:
Subject: RE: FW: *** SPAM *** Harder, Last Longer E-Rections MGJ4
(KMM20564962V52676L0KM)

Hello,

Thank you for writing to Yahoo! Mail.

It is possible for someone to forge an email address within an email
message to make it appear to be deriving from a particular email
address, when in reality it is not. Unfortunately, this is an
industry-wide problem.

Through the implementation of DomainKeys, a cryptographic email
authentication solution, we are increasing protection against email
forgery. For more information about DomainKeys, please visit:

http://antispam.yahoo.com/domainkeys

While Yahoo! cannot technically prevent its domain from being forged in
the headers of an email message, actions have been taken against
companies in an effort to prevent further forgery of the Yahoo! brand
and to seek damages as appropriate. Individuals are strongly discouraged
from forging the Yahoo! domain in the future and appropriate action will
be taken as necessary.

We understand your concerns about receiving unsolicited email, and can
certainly empathize with your frustration. Yahoo! Mail offers several
tools to help you keep spam out of your Inbox:

1. "Spam" and "Not Spam" buttons -- The most effective way to prevent
spam from entering your Inbox is by using the "Spam" button in your
Inbox or the "Not Spam" button in your Bulk Mail folder. If a spam
message is delivered to your Inbox - click "Spam." If a non-spam
message is delivered to your Bulk Mail folder - click "Not spam."

By sending examples of spam to Yahoo! for review, it will increase the
effectiveness of Spamguard, Yahoo! Mail's filtering system. Yahoo! will
use the messages you send to constantly improve the Spamguard technology
and help ensure that unwanted messages are delivered to your Bulk Mail
Folder rather than your Inbox.

2. Filters -- Yahoo! Mail offers you the ability to create filters
for your account. You can create filters to deliver emails to a special
folder, or to the Trash folder that:

* contain specific words or phrases
* are from a sender's domain
* contain other characteristics you find in spam

Learn more about setting up filters at the Help Desk, located at:

http://help.yahoo.com/help/mail/manage/manage-06.html

3. Block an address -- Use this feature to block email addresses you
do not want to receive email from. When an address is blocked, incoming
email from these addresses will be automatically disposed of, without
bouncing back to the sender. When you remove an address from your
Blocked Addresses list, you will once again be able to receive mail from
that address. For directions on how to block an email address, please
visit:

http://help.yahoo.com/help/us/mail/read/read-22.html

4. Report the spam -- If you receive harassing or unwanted mail from
what appears to be a "@yahoo.com" address, you can forward the message
directly to us for review at:

***@yahoo.com

Please include an unedited copy of the original message along with the
full Internet headers. To learn how to display full headers in Yahoo!
Mail, please visit:

http://help.yahoo.com/help/us/mail/config/config-11.html

If you receive unwanted mail from a non-"@yahoo.com" address, you may
try contacting the sender's email provider by identifying the sender's
domain and contacting the administrator of that domain. Unfortunately,
Yahoo! has no control over activities outside its service, and therefore
we cannot take action in these situations. The sender's provider should
be in a better position to take appropriate action against the sender's
account.

If you have any further questions about spam, please see our Online
Support web page at:

http://help.yahoo.com/help/mail/spam/

Thank you again for contacting Yahoo! Customer Care.

Regards,

Louis

Yahoo! Customer Care
http://www.yahoo.com/

14987051

Original Message Follows:
-------------------------

No Spam

2005-08-14 21:10:20 UTC

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