"Release and whitelist" not working today

[Aviatrix]

Hope somebody is still reading this...

Just tried to "release and whitelist" an item of goodmail from my
Spamcop account, and it didn't work!

Got the usual "message has been released" message on my screen, but the
message was still sitting in my Spamcop webmail account. Tried a second
time, and a third time - same result. Checked the mailbox to which mail
gets forwarded from my Spamcop account (to see if maybe the message had
been forwarded without being deleted from my Spamcop account), but so
far it hasn't arrived there.

Something clearly not working as it should!

[Jeff G.]

Post by Aviatrix
Hope somebody is still reading this...
Just tried to "release and whitelist" an item of goodmail from my
Spamcop account, and it didn't work!
Got the usual "message has been released" message on my screen, but
the message was still sitting in my Spamcop webmail account. Tried a
second time, and a third time - same result. Checked the mailbox to
which mail gets forwarded from my Spamcop account (to see if maybe
the message had been forwarded without being deleted from my Spamcop
account), but so far it hasn't arrived there.
Something clearly not working as it should!

"Release and Whitelist" just worked for me, but I don't forward. I have
posted this info at
http://forum.spamcop.net/forums/index.php?showtopic=4729 .

[Aviatrix]

Post by Jeff G.
"Release and Whitelist" just worked for me, but I don't forward. I have
posted this info at
http://forum.spamcop.net/forums/index.php?showtopic=4729 .

Still doesn't work for me - so it seems like it has stopped working with
forwarding.

I haven't changed anything at my end; "release and whitelist" worked
fine for me for many years, until today.

Can you have another look please?

[WazoO]

Post by Aviatrix

Post by Jeff G.
"Release and Whitelist" just worked for me, but I don't forward. I have
posted this info at
http://forum.spamcop.net/forums/index.php?showtopic=4729 .

Still doesn't work for me - so it seems like it has stopped working with
forwarding.
I haven't changed anything at my end; "release and whitelist" worked
fine for me for many years, until today.
Can you have another look please?

As stated "over there" ... with only a single user reporting a
problem, it's hard to go with "the system is broken" ....

Another approach .. what are the odds that the account
you forward to has been flagged as bouncing, normally
causing the SpamCop server to quit making attempts at
making that connection?

[Jeff G.]

Post by Aviatrix

Post by Jeff G.
"Release and Whitelist" just worked for me, but I don't forward. I
have posted this info at
http://forum.spamcop.net/forums/index.php?showtopic=4729 .

Still doesn't work for me - so it seems like it has stopped working
with forwarding.
I haven't changed anything at my end; "release and whitelist" worked
fine for me for many years, until today.
Can you have another look please?

I have done the following testing, using one test email message from my
Archive mailbox/Folder, and using my Yahoo! UK account as a destination:
1. Forward. OK.
2. Redirect. OK (except for the mangling of the old Received Header
Lines which I've reported before).
3. Release and Whitelist (to my Webmail Inbox mailbox/Folder). OK.
4. Turn on Webmail Forwarding and watch a "SpamCop Quick reporting data"
email message be forwarded. OK.
5. Release and Whitelist. OK.
6. Turn off Webmail Forwarding. OK.

Please contact JT via support[at]spamcop.net, as this problem is
happening with your account, but not mine.

[posted to both spamcop.mail and
http://forum.spamcop.net/forums/index.php?showtopic=4729 .]