Can't access webmail

[Joel-Alexis Bialkiewicz]

I can't access my e-mail, either through IMAP nor by webmail, for two days.
I simply get a timeout.

This must be somehow linked to my ISP, as I can access the webmail if I go
through an anonymiser proxy like the-cloak.

This isn't a DNS record problem, as I have the same problem if I try the IP
address.

I have no problem accessing www.spamcop.net, forum.spamcop.net and obviously
news.spamcop.net .

Please send any update regarding this issue to ***@gmail.com

Sincerely,
Joel-Alexis Bialkiewicz

[Jeff G.]

Post by Joel-Alexis Bialkiewicz
I can't access my e-mail, either through IMAP nor by webmail, for two
days. I simply get a timeout.
This must be somehow linked to my ISP, as I can access the webmail if
I go through an anonymiser proxy like the-cloak.
This isn't a DNS record problem, as I have the same problem if I try
the IP address.
I have no problem accessing www.spamcop.net, forum.spamcop.net and
obviously news.spamcop.net .
Sincerely,
Joel-Alexis Bialkiewicz

Please yell at your ISP. Loudly.

[Joël-Alexis Bialkiewicz]

Post by Jeff G.

Post by Joel-Alexis Bialkiewicz
I can't access my e-mail, either through IMAP nor by webmail, for two
days. I simply get a timeout.
This must be somehow linked to my ISP, as I can access the webmail if
I go through an anonymiser proxy like the-cloak.
This isn't a DNS record problem, as I have the same problem if I try
the IP address.
I have no problem accessing www.spamcop.net, forum.spamcop.net and
obviously news.spamcop.net .
Sincerely,
Joel-Alexis Bialkiewicz

Please yell at your ISP. Loudly.

The packets go way past my ISP's routers, as proves the following
traceroute.
(in french, Délai de la demande dépassé means timeout).

The last routor contacted is already in the 216.154 network, so spamcop
should yell at its ISP.

Please.

Sincerely,
Joel-Alexis Bialkiewicz

2 60 ms 55 ms 61 ms V300.c6k02-m.club-internet.fr [195.36.219.4]
3 60 ms 58 ms 56 ms V110.GEC3-3G.core02-m.club-internet.fr
[62.34.0.
62]
4 58 ms 58 ms 57 ms TenGE2-4.core01-t.club-internet.fr
[62.34.0.94]

5 60 ms 59 ms 60 ms cogent.FreeIX.net [213.228.3.187]
6 169 ms 168 ms 161 ms p13-0.core01.lon02.atlas.cogentco.com
[130.117.1
.121]
7 230 ms 230 ms 228 ms p10-0.core01.bos01.atlas.cogentco.com
[130.117.0
.46]
8 234 ms 234 ms 239 ms p5-0.core01.jfk02.atlas.cogentco.com
[66.28.4.11
8]
9 153 ms 154 ms 154 ms p4-0.core02.dca01.atlas.cogentco.com
[66.28.4.81
]
10 * * * Délai d'attente de la demande dépassé.
11 * * * Délai d'attente de la demande dépassé.
12 164 ms 168 ms 167 ms
ITCDeltacomCommunications.demarc.cogentco.com [6
6.28.30.134]
13 * * * Délai d'attente de la demande dépassé.
14 166 ms 164 ms 167 ms pos3-0.suwangaeq01w.cr.deltacom.net
[66.35.174.1
06]
15 * * * Délai d'attente de la demande dépassé.
16 * * * Délai d'attente de la demande dépassé.
17 168 ms 168 ms 164 ms suwE1N-gig1-1-4.edeltacom.com
[216.154.207.22]
18 * * * Délai d'attente de la demande dépassé.
19 * * * Délai d'attente de la demande dépassé.
20 * * * Délai d'attente de la demande dépassé.
21 * * * Délai d'attente de la demande dépassé.
22 * * * Délai d'attente de la demande dépassé.
23 * * * Délai d'attente de la demande dépassé.
24 * * * Délai d'attente de la demande dépassé.
25 * * * Délai d'attente de la demande dépassé.
26 * * * Délai d'attente de la demande dépassé.
27 * * * Délai d'attente de la demande dépassé.
28 * * * Délai d'attente de la demande dépassé.
29 * * * Délai d'attente de la demande dépassé.
30 * * * Délai d'attente de la demande dépassé.

[Mike Easter]

I'm just a kibitzer here, and I don't have SC webmail, just snooping and
commenting.

Post by Joël-Alexis Bialkiewicz
14 166 ms 164 ms 167 ms pos3-0.suwangaeq01w.cr.deltacom.net
[66.35.174.1
06]
15 * * * Délai d'attente de la demande dépassé.
16 * * * Délai d'attente de la demande dépassé.
17 168 ms 168 ms 164 ms suwE1N-gig1-1-4.edeltacom.com
[216.154.207.22]

Sometimes traceroute or tracert isn't a great tool, depending upon
whether or not the target will echo the packets.

In this case, webmail's IP [for me] will echo ping & traceroute packets.

webmail.spamcop.net DNS 216.154.195.51

14 66.35.174.102 (pos3-0.suwangaeq00w.cr.deltacom.net ok)
15 66.35.174.122 (suw02.gig1-0.edeltacom.com)
16 216.154.207.13 (suwC1-gig3-5.edeltacom.com ok)
17 216.154.207.22 (suwE1N-gig1-1-4.edeltacom.com ok)
18 216.154.195.51 (webmail.spamcop.net ok)

So, in this case, it appears that your traceroute 'criticism' evidence
of poor connectivity to SC webmail is justified. That evidence points
to SC's end.